AI-Powered Agents: 3 Proven Ideas to Improve CX Quality

We're joined by ASSA ABLOY, a global leader in access solutions for a deep dive into how Voice AI is being used to improve agent coaching and quality programs.

You'll learn actionable best practices that can be applied to enhance customer experiences and level up your agents. From call monitoring to coaching, you'll discover the proven strategies to impact your most critical KPIs (and discover new ones). Topics include:

  • Boosting CX and NPS by monitoring call drivers, call openers/closers, and tonality-sentiment analysis.
  • Providing higher-quality feedback by identifying agent behaviors and how to calibrate your programs.
  • Identifying data-driven coaching opportunities and how to coach with context.
  • The future of AI-powered agents through augmentation. 
tammi zelm assa abloy
Tammi Zelm
VP Customer Experience
lindsey plocek observeai
Lindsey Plocek
Head of Marketing
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