Observe AI

Conversation Intelligence Platform for the Contact Center

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This RFP template will give you a head start in defining and prioritizing the right capabilities for your business goals. This RFP template also provides a pre-set scoring system across multiple vendors so you can hit the ground running quickly!

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About Observe.AI

Observe.AI is the leading conversation intelligence platform for boosting contact center performance. Built on the industry's most accurate AI engine that analyzes 100% of interactions across channels, Observe.AI maximizes agent performance, pinpoints new revenue and coaching opportunities, and up-levels quality assurance and compliance. Observe.AI is trusted by hundreds of customers and partners across industries - including Pearson, 23andMe, Accolade, Group 1 Automotive, and Public Storage - and is backed by Softbank Vision Fund 2, Zoom, Menlo Ventures, Scale Ventures, and Nexus Ventures.

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