On-demand Webinar

Join us for a panel discussion featuring leaders in the contact center, customer support, and patient engagement space to learn more about best practices and how they build data-driven coaching programs, drive operational efficiencies, and crush their KPIs.

Observe.AI’s new Agent Performance & Coaching features help managers coach agents based on data, not hunches.

In this demo you will learn how to:

  • Make Data-Driven Coaching Decisions - Identify top and bottom performing agents across your team with our Agent Performance Dashboard.
  • Personalize Agent Feedback to Improve CX - Identify skills agents need to improve on with Missed Opportunities. Customize coaching based on the needs and goals of every individual agent.
  • Make Coaching Consistent & Measurable - Drive consistency in the way coaches deliver and document coaching with Coaching Forms. Connect coaching conversations to operational KPIs with Coaching Tags.

webinar

View the recording!

About Observe.AI

Observe.AI is an Intelligent Workforce Platform that transforms contact centers by embedding AI into customer conversations, optimizing agent performance, and automating repeatable processes that drive revenue and retention. With Observe.AI, contact centers can surface intelligence across every interaction, giving employees highly accurate, actionable feedback using baked-in coaching and evaluation workflows, and improve key business metrics across every customer touchpoint.
 
Observe.AI is trusted by hundreds of customers and partners, including Pearson, 23andMe, Accolade, Group 1 Automotive, and Public Storage. Backed by Softbank Vision Fund 2, Zoom, Menlo Ventures, Scale Ventures and Nexus Ventures, Observe.AI is headquartered in San Francisco with an office in Bangalore, India. 

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