Contact Center agents are the front line of your brand experience, but oftentimes they don’t get the feedback they need to succeed.

Observe.AI’s new Agent Performance & Coaching features help managers coach agents based on data, not hunches. 

In this demo you will learn how to:

• Make Data-Driven Coaching Decisions - Identify top and bottom performing agents across your team with our Agent Performance Dashboard. 
• Personalize Agent Feedback to Improve CX - Identify skills agents need to improve on with Missed Opportunities. Customize coaching based on the needs and goals of every individual agent.
• Make Coaching Consistent & Measurable - Drive consistency in the way coaches deliver and document coaching with Coaching Forms. Connect coaching conversations to operational KPIs with Coaching Tags.