Join us for a panel discussion featuring leaders in the contact center, customer support, and patient engagement space to learn more about best practices and how they build data-driven coaching programs, drive operational efficiencies, and crush their KPIs.
Observe.AI’s new Agent Performance & Coaching features help managers coach agents based on data, not hunches.
In this demo you will learn how to:
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CX leaders and contact centers are under more pressure than ever to deliver world-class customer experiences that drive business results.
New technologies are emerging to solve these challenges, but where to start?
To help organizations identify what’s needed, Observe.AI created a framework that can help organizations assess their capabilities and maturity across five critical areas.
Watch this on-demand webinar to learn more about the Contact Center QA Automation Maturity Model, a step-by-step guide for your QA and coaching automation journey.
Ruchi Karmalkar
Sr. Product Marketing Manager
Observe.AI
Observe.AI is an Intelligent Workforce Platform that transforms contact centers by embedding AI into customer conversations, optimizing agent performance, and automating repeatable processes that drive revenue and retention. With Observe.AI, contact centers can surface intelligence across every interaction, giving employees highly accurate, actionable feedback using baked-in coaching and evaluation workflows, and improve key business metrics across every customer touchpoint.
Observe.AI is trusted by hundreds of customers and partners, including Pearson, 23andMe, Accolade, Group 1 Automotive, and Public Storage. Backed by Softbank Vision Fund 2, Zoom, Menlo Ventures, Scale Ventures and Nexus Ventures, Observe.AI is headquartered in San Francisco with an office in Bangalore, India.