Soft Skills for Contact Center Agents in the Age of AI
Get best practices and insights on how to transform your coaching programs around agent soft skills to improve KPIs and deliver a better customer experience.
What You'll Learn
What are the 7 most critical soft skills for an agent?
What are the benefits of coaching agents on soft skills.
4 ways to coach agents on soft skillsfor immediate impact.
How contact center leaders are coaching agents today.