The 7 Most Critical Soft Skills for Contact Center Agents
Get best practices and insights on how to transform your coaching programs around agent soft skills to improve KPIs and deliver a better customer experience.
What You'll Learn
What are the 7 most critical soft skills for an agent?
What are the benefits of coaching agents on soft skills.
4 ways to coach agents on soft skillsfor immediate impact.
How contact center leaders are coaching agents today.
