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how to coach your agents on soft skills

That's right, soft skills can now be measured.

Our guide includes best practices and insights on how to transform your coaching programs around agent soft skills to improve KPIs and deliver a better customer experience.

What's inside?
  • The 7 most critical soft skills for a high-performing agent
  • Mapping soft skills to KPIs
  • 4 tactics to coach agents on soft skills for immediate impact


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