eBook

Soft Skills for Contact Center Agents in the Age of AI

Get best practices and insights on how to transform your coaching programs around agent soft skills to improve KPIs and deliver a better customer experience.

 

What You'll Learn

HAPPY AGENT@3x

What are the 7 most critical soft skills for an agent?

TASKS@3x

What are the benefits of coaching agents on soft skills.

STAR USER F@3x

4 ways to coach agents on soft skills for immediate impact.

GRAPH CHART@3x

How contact center leaders are coaching agents today.

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