coaching ebook cover


Analytics-Driven Coaching

The New Era of Contact Center Performance Management

How to build resilient coaching programs in the new world of work and everything you need to know about how AI and workflow automation technologies will help you coach top performing teams.

You’ll Learn...
  • The coaching landscape as it is today
  • An introduction to AI-driven coaching programs 
  • How to build an AI-enabled coaching strategy
  • How to use agent performance analytics to create more personalized coaching sessions
  • How to track progress of coaching programs overtime


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