Winning With Automation: The Contact Center Automation Maturity Model

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Accelerate Your Contact Center Automation Journey

CX leaders and contact centers are under more pressure than ever to deliver world-class customer experiences that drive business results.

New technologies are emerging to solve these challenges, but where to start?

To help organizations identify what’s needed, Observe.AI created a framework that can help organizations assess their capabilities and maturity across five critical areas.

Business Operations
Data Visibility
QA/QM
Coaching & Performance
Reporting

Watch this on-demand webinar to learn more about the Contact Center QA Automation Maturity Model, a step-by-step guide for your QA and coaching automation journey.

Observe.AI is an Intelligent Workforce Platform that transforms contact centers by embedding AI into customer conversations, optimizing agent performance, and automating repeatable processes that drive revenue and retention. With Observe.AI, contact centers can surface intelligence across every interaction, giving employees highly accurate, actionable feedback using baked-in coaching and evaluation workflows, and improve key business metrics across every customer touchpoint.

Observe.AI is trusted by hundreds of customers and partners, including Pearson, 23andMe, Accolade, Group 1 Automotive, and Public Storage. Backed by Softbank Vision Fund 2, Zoom, Menlo Ventures, Scale Ventures and Nexus Ventures, Observe.AI is headquartered in San Francisco with an office in Bangalore, India.

Live Webinar

Winning With Automation: The Contact Center Automation Maturity Model

Accelerate Your Contact Center Automation Journey

Meet the Speakers

About Observe.AI

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