Webinar Recording

Winning With Automation:
The Contact Center Automation Maturity Model

In this on-demand webinar, you will learn how to…

  • Level-up your CX performance with a 3-step framework
  • Hear about a real-life automation success stories
  • Elevate the strategic role of the Contact Center by tying performance metrics to measurable business outcomes
webinar

View the recording!

About Observe.AI

Observe.AI is an Intelligent Workforce Platform that transforms contact centers by embedding AI into customer conversations, optimizing agent performance, and automating repeatable processes that drive revenue and retention. With Observe.AI, contact centers can surface intelligence across every interaction, giving employees highly accurate, actionable feedback using baked-in coaching and evaluation workflows, and improve key business metrics across every customer touchpoint.
 
Observe.AI is trusted by hundreds of customers and partners, including Pearson, 23andMe, Accolade, Group 1 Automotive, and Public Storage. Backed by Softbank Vision Fund 2, Zoom, Menlo Ventures, Scale Ventures and Nexus Ventures, Observe.AI is headquartered in San Francisco with an office in Bangalore, India. 

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Ready to win with automation?