Unlock Hidden Insights in Your Conversations

Analyze 100% of your agent-customer interactions

Discover the power of our AI Engine: Uncover actionable insights from millions of conversations with ease. Streamline your workflow with Moments, an intuitive tool designed to identify, track, and act upon the most impactful insights for your business.

Effortless Organization: Seamlessly categorize your conversations to focus on what matters most.
Agent Performance Insights: Assess behaviors, track best practices, and unlock invaluable feedback to enhance performance.
Customer Understanding: Gain profound insights into customer feedback and dissatisfaction to drive meaningful improvements.
Objection Overcoming: Learn from top reps and understand how they navigate objections effectively.
Sales Conversion Optimization: Identify barriers to sales conversion and leverage machine learning to decode customer sentiment and drive growth.

Unleash the potential of your conversations with our AI-powered intelligence.

See It In Action

About Observe.AI

Observe.AI is the leading conversation intelligence platform for boosting contact center performance. Built on the industry's most accurate AI engine that analyzes 100% of interactions across channels, Observe.AI maximizes agent performance, pinpoints new revenue and coaching opportunities, and up-levels quality assurance and compliance. Observe.AI is trusted by hundreds of customers and partners across industries - including Pearson, 23andMe, Accolade, Group 1 Automotive, and Public Storage - and is backed by Softbank Vision Fund 2, Zoom, Menlo Ventures, Scale Ventures, and Nexus Ventures.