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With uncertainty at an all-time high, contact centers are looking for ways to improve conversion rates and new bookings to fuel their bottom line, whether on outbound calls, inbound calls, or service calls.

According to new data from the 2022 State of Contact Center Conversation Intelligence report, contact centers are investing in 5 key areas.

Here's what to expect:

  • Find out what they are and why they matter.
  • Read real-world examples of success stories.
  • Learn how contact center leaders are preparing for the future.

About Observe.AI

Observe.AI is the leading conversation intelligence platform for boosting contact center performance. Built on the industry’s most accurate AI engine that analyzes 100% of interactions across channels, Observe.AI maximizes agent performance, pinpoints new revenue and coaching opportunities, and up-levels quality assurance and compliance. Observe.AI’s powerful workflow automation allows contact centers to apply meaningful insights and take action at speed and scale. The result is stronger business outcomes, such as better customer experience, higher revenue, and better retention.
Observe.AI is trusted by hundreds of customers and partners across industries – including Pearson, 23andMe, Accolade, Group 1 Automotive, and Public Storage – and is backed by Softbank Vision Fund 2, Zoom, Menlo Ventures, Scale Ventures, and Nexus Ventures. Observe.AI is headquartered in San Francisco with offices in Bangalore, India. For more information, please visit www.observe.ai.  

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