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PLAYBOOK

You’re not alone. Managing call center surges isn’t easy, but having a playbook in place can help. 51% of customers will never do business with a company again after just one poor service experience.

We’re here to help you protect your CSAT scores when high call volume puts good customer experience at risk.

  • Dealing with Spikes Today - Why contact centers today struggle to handle call surges.
  • Mitigating and Managing Surges - Step-by-step guide to proactive call surge management and how Voice AI can help.
  • Contact Center Risk Assessment Quiz - Determine if your contact center is vulnerable based on critical KPIs.
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About Observe.AI

Observe.AI is the leading conversation intelligence platform for boosting contact center performance. Built on the industry’s most accurate AI engine that analyzes 100% of interactions across channels, Observe.AI maximizes agent performance, pinpoints new revenue and coaching opportunities, and up-levels quality assurance and compliance. Observe.AI’s powerful workflow automation allows contact centers to apply meaningful insights and take action at speed and scale. The result is stronger business outcomes, such as better customer experience, higher revenue, and better retention.
 
Observe.AI is trusted by hundreds of customers and partners across industries – including Pearson, 23andMe, Accolade, Group 1 Automotive, and Public Storage – and is backed by Softbank Vision Fund 2, Zoom, Menlo Ventures, Scale Ventures, and Nexus Ventures. Observe.AI is headquartered in San Francisco with offices in Bangalore, India. For more information, please visit www.observe.ai.  

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