AUTO QA
In this on-demand product tour, you will learn how to…
Auto QA uses the power of AI and machine learning to recommend QA evaluation form responses, empowering contact centers to scale operations and boost agent performance, faster. Observe.AI automatically scores 100% of your interactions based on AI-driven evidence so you can spot every compliance risk, underperforming agent, or improvement opportunity.
“Auto-QA offers transparency and visibility into our business across a large sample of customer interactions. The calibration capability allows us to find sources of machine or human-led errors so we can drive the necessary policy changes and better coach our agents.”
Brady Robinson,
Speech Analyst at National Debt Relief
Observe.AI is an Intelligent Workforce Platform that transforms contact centers by embedding AI into customer conversations, optimizing agent performance, and automating repeatable processes that drive revenue and retention. With Observe.AI, contact centers can surface intelligence across every interaction, giving employees highly accurate, actionable feedback using baked-in coaching and evaluation workflows, and improve key business metrics across every customer touchpoint.
Observe.AI is trusted by hundreds of customers and partners, including Pearson, 23andMe, Accolade, Group 1 Automotive, and Public Storage. Backed by Softbank Vision Fund 2, Zoom, Menlo Ventures, Scale Ventures and Nexus Ventures, Observe.AI is headquartered in San Francisco with an office in Bangalore, India.