AUTO QA 

Boost agent performance faster with Auto QA

In this on-demand product tour, you will learn how to…

  • Scale your QA process with AI
  • Customize automation rules for best results
  • Coach agents with 1,000X QA volume
View Product Tour

About Observe.AI

Observe.AI is an Intelligent Workforce Platform that transforms contact centers by embedding AI into customer conversations, optimizing agent performance, and automating repeatable processes that drive revenue and retention. With Observe.AI, contact centers can surface intelligence across every interaction, giving employees highly accurate, actionable feedback using baked-in coaching and evaluation workflows, and improve key business metrics across every customer touchpoint.
 
Observe.AI is trusted by hundreds of customers and partners, including Pearson, 23andMe, Accolade, Group 1 Automotive, and Public Storage. Backed by Softbank Vision Fund 2, Zoom, Menlo Ventures, Scale Ventures and Nexus Ventures, Observe.AI is headquartered in San Francisco with an office in Bangalore, India. 

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Ready to scale your QA process with AI?