ON DEMAND WEBINAR

Leveraging AI for Empathetic CX

We're joined by Vince Trotter, VP of Quality and Communications at National Debt Relief to discuss how NDR reimagined their quality programs for remote agents.

Topics include:

  • Using keyword monitoring to uncover business drivers
  • Monitoring for compliance on 100% of calls and mitigating risk
  • Building coaching programs around agent empathy
  • What the future contact center looks like
vince trotter ndr
Vince Trotter
VP Quality and Communications
NDR
pete lee observeai
Pete Lee
VP Global Alliances and Sales
Observe.AI
webinar
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