Adrian Valenzuela Manager, Implementation and Activation @ Observe.AI
Lindsey Plocek Head of Marketing @ Observe.AI
Christian Wathne Sr. Manager Sales Engineering @ Observe.AI
0:40 Agenda and introductions
1:07What is Voice AI?
2:40How do you keep agents engaged and coach them during work from home?
7:11What are some key questions to ask when transitioning to remote work?
10:36What types of insights should you gather from calls?
18:01What are things to watch out for during the transition?
20:36Further reading and resources