QUALITY TALKS

Episode 1: Transitioning Agents to Working Remotely

Adrian Valenzuela Manager, Implementation and Activation @ Observe.AI

Lindsey Plocek Head of Marketing @ Observe.AI

Christian Wathne Sr. Manager Sales Engineering @ Observe.AI

 

Moments

0:40 
Agenda and introductions

1:07
What is Voice AI?

2:40
How do you keep agents engaged and coach them during work from home?

7:11
What are some key questions to ask when transitioning to remote work?

10:36
What types of insights should you gather from calls?

18:01
What are things to watch out for during the transition?

20:36
Further reading and resources