Jessica Walker Founder and CEO @ Care Sherpa
Lindsey Plocek Head of Marketing @ Observe.AI
0:40 Agenda and introductions
1:07What is Voice AI?
2:40What are the top opportunities to improve patient experience and build confidence?
6:23What types of insights should healthcare companies gather from service calls?
11:28What are top tips for improving agent abilities to personalize the patient experience and drive conversions?
16:36In the midst of COVID and beyond, what can providers do to prepare and differentiate?
19:31Further reading and resources