QUALITY TALKS

Episode 2: Driving Patient Engagement with Quality Management

Jessica Walker Founder and CEO @ Care Sherpa

Lindsey Plocek Head of Marketing @ Observe.AI

 

Moments

0:40 
Agenda and introductions

1:07
What is Voice AI?

2:40
What are the top opportunities to improve patient experience and build confidence?

6:23
What types of insights should healthcare companies gather from service calls?

11:28
What are top tips for improving agent abilities to personalize the patient experience and drive conversions?

16:36
In the midst of COVID and beyond, what can providers do to prepare and differentiate? 

19:31
Further reading and resources