Nearly every business took a hit during the economic rollercoaster of 2022—and the contact center industry was no different.
According to our new study, 75% of respondents agreed that economic instability over the past year had impacted their contact center operations.
How are leaders responding to the challenges ahead? We asked 300+ contact center leaders, and they told us how they are:
- Responding to economic uncertainty
- Battling agent turnover
- Investing in AI and automation
- Improving operational efficiency
