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Report

If you’re feeling uneasy about the future, you’re not alone.

According to our new study State of Contact Center Conversation Intelligence 2022, 48% of contact centers do not feel very prepared for the future.

See what else contact center leaders are saying about:

  • Contact center budgets
  • Agent performance benchmarks
  • QA evaluation and coaching processes
  • Investment in technology
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About Observe.AI

Observe.AI is the leading conversation intelligence platform for boosting contact center performance. Built on the industry’s most accurate AI engine that analyzes 100% of interactions across channels, Observe.AI maximizes agent performance, pinpoints new revenue and coaching opportunities, and up-levels quality assurance and compliance. Observe.AI’s powerful workflow automation allows contact centers to apply meaningful insights and take action at speed and scale. The result is stronger business outcomes, such as better customer experience, higher revenue, and better retention.
 
Observe.AI is trusted by hundreds of customers and partners across industries – including Pearson, 23andMe, Accolade, Group 1 Automotive, and Public Storage – and is backed by Softbank Vision Fund 2, Zoom, Menlo Ventures, Scale Ventures, and Nexus Ventures. Observe.AI is headquartered in San Francisco with offices in Bangalore, India. For more information, please visit www.observe.ai.  

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