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If you’re feeling uneasy about the future, you’re not alone.

According to our new study State of Contact Center Conversation Intelligence 2022, 48% of contact centers do not feel very prepared for the future.

See what else contact center leaders are saying about:

  • Contact center budgets
  • Agent performance benchmarks
  • QA evaluation and coaching processes
  • Investment in technology
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About Observe.AI

Observe.AI is an Intelligent Workforce Platform that transforms contact centers by embedding AI into customer conversations, optimizing agent performance, and automating repeatable processes that drive revenue and retention. With Observe.AI, contact centers can surface intelligence across every interaction, giving employees highly accurate, actionable feedback using baked-in coaching and evaluation workflows, and improve key business metrics across every customer touchpoint.
Observe.AI is trusted by hundreds of customers and partners, including Pearson, 23andMe, Accolade, Group 1 Automotive, and Public Storage. Backed by Softbank Vision Fund 2, Zoom, Menlo Ventures, Scale Ventures and Nexus Ventures, Observe.AI is headquartered in San Francisco with an office in Bangalore, India. 

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