Report

State of Contact Center Conversation Intelligence 2022

Cover 01 1-1

If you’re feeling uneasy about the future, you’re not alone.

According to our new study State of Contact Center Conversation Intelligence 2022, 48% of contact centers do not feel very prepared for the future.

See what else contact center leaders are saying about:

  • Contact center budgets
  • Agent performance benchmarks
  • QA evaluation and coaching processes
  • Investment in technology
Get Your Copy

About Observe.AI

Observe.AI is an Intelligent Workforce Platform that transforms contact centers by embedding AI into customer conversations, optimizing agent performance, and automating repeatable processes that drive revenue and retention. With Observe.AI, contact centers can surface intelligence across every interaction, giving employees highly accurate, actionable feedback using baked-in coaching and evaluation workflows, and improve key business metrics across every customer touchpoint.
 
Observe.AI is trusted by hundreds of customers and partners, including Pearson, 23andMe, Accolade, Group 1 Automotive, and Public Storage. Backed by Softbank Vision Fund 2, Zoom, Menlo Ventures, Scale Ventures and Nexus Ventures, Observe.AI is headquartered in San Francisco with an office in Bangalore, India. 

62554a2110f0e24ce8a8b6fd_Group 1
62554a21f8d2477d61a31f1c_Pearson
62554a21440d0ba9b3a933c1_ResMed
62554a200eca8de21c73006c_23andMe
62554a20e6e19a06a3028f73_Accolade
62554a209d9464ea8b8520c3_Frame 1401
ContactCenterQualityAssurance_EasiestToDoBusinessWith_Enterprise_EaseOfDoingBusinessWith
SpeechAnalytics_Leader_Leader
ContactCenterQualityAssurance_FastestImplementation_Enterprise_GoLiveTime

Ready to see what else contact center leaders are saying?