The Forrester Wave™: Real-Time Revenue Execution Platforms, Q2 2024

Find out how we scored among top vendors

Observe.AI has been recognized as a ‘Strong Performer’ in The Forrester Wave™ for Real-Time Revenue Execution Platforms, Q2 2024.

Forrester defines Real-Time Revenue Execution Platforms as solutions that optimize marketing spend, pre-call preparation, in-call guidance, and post-call analysis for enhanced company performance in transactional revenue environments.

In The Forrester Wave™ report, the firm evaluated "The 10 Providers That Matter Most And How They Stack Up" across 31 criteria. Forrester highlights Observe.AI's capacity to improve customer interactions in real time, with strong focus on ROI and customer adoption.

The Observe.AI platform surfaces business analytics from customer conversations, enables real-time agent guidance and coaching, and manages post-call AutoQA for superior contact center performance.

Discover how Observe.AI can transform your contact center today by reading Forrester's insights.

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About Observe.AI

Observe.AI is the leading conversation intelligence platform for boosting contact center performance. Built on the industry's most accurate AI engine that analyzes 100% of interactions across channels, Observe.AI maximizes agent performance, pinpoints new revenue and coaching opportunities, and up-levels quality assurance and compliance. Observe.AI is trusted by hundreds of customers and partners across industries - including Pearson, 23andMe, Accolade, Group 1 Automotive, and Public Storage - and is backed by Softbank Vision Fund 2, Zoom, Menlo Ventures, Scale Ventures, and Nexus Ventures.