Advances in AI and analytics technology, coupled with strategies for improving culture and training. creates more accurate, empathetic, and successful customer interactions.
In this webinar, we're joined by Jessica Walker of Care Sherpa, a patient engagement service assisting hospitals and healthcare providers to manage their consumer leads for conversion. Topics include:
→ How do sentiment and interaction analytics work?
→ How to build and develop an empathetic team.
→ How to identify and act on interactions that matter most.
