On-demand Webinar

From Transactions to Authentic Interactions

How contact center leaders build trust and use sentiment to build relationships

Jessica Walker
CEO & Founder
Care Sherpa
Lindsey Plocek
Head of Marketing

Advances in AI and analytics technology, coupled with strategies for improving culture and training. creates more accurate, empathetic, and successful customer interactions.

In this webinar, we're joined by Jessica Walker of Care Sherpa, a patient engagement service assisting hospitals and healthcare providers to manage their consumer leads for conversion. Topics include:

   → How do sentiment and interaction analytics work?

   → How to build and develop an empathetic team.

   → How to identify and act on interactions that matter most.


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